Capital One
Senior Director, Product Design, Agent Servicing Platforms
$270K–$336K
McLean, VA +1 · Director · Full-time · Posted Oct 15, 2026
- Location
- McLean, VA
New York, NY - Experience
- At least 10 years leading product design teams and delivering products to market; at least 3 years managing managers. Preferred: 12+ years leading product design teams and delivering products to market.
- Visa sponsorship
- Capital One will not sponsor a new applicant for employment authorization or offer immigration-related support for this position.
About the job
Leads design strategy and a multi-team organization building and improving Capital One’s credit card servicing platforms, including agent tools, operational systems, and AI-driven experiences.
What you'll do
- Set UX strategy and oversee design execution across frontline servicing platforms and operational tools.
- Lead the evolution of the live-agent workspace into conversational AI co-pilots and steward the internal design system.
- Scale and mentor design teams while partnering with Product, Engineering, and Business leaders on roadmaps and processes.
What they ask for
- At least 10 years of experience leading product design teams and delivering products to market.
- At least 3 years managing managers.
Nice to have
- 12+ years of experience leading product design teams and delivering products to market.
- Experience with AI design patterns or AI tooling, design systems, and design and prototyping tools such as Figma.
Pay
$269,600 - $307,700 USD base salary (McLean, VA); $294,100 - $335,700 USD base salary (New York, NY)
Tools
Figma, web, mobile technologies
AI focus
Leads the transformation of live-servicing tools into conversational, AI-driven co-pilots that streamline workflows, reduce cognitive load, and support agents during customer interactions.
Model-written summary · the original posting is authoritative