Capital One
Senior Manager- Client Success Lead
$162K–$221K
McLean, VA +4 · Manager · Full-time · Posted Oct 26, 2026
- Location
- McLean, VA
Richmond, VA
Chicago, IL
New York, NY
Riverwoods, IL - Experience
- At least 5 years in Account Executive, Customer Success, Operations, or Project Management; at least 3 years of People Management. Alternatively, 10 years of commensurate work experience may meet the education qualification.
- Education
- Bachelor’s Degree, Military experience, or at least 10 years of commensurate work experience
- Visa sponsorship
- Capital One will not sponsor a new applicant for employment authorization for this position.
About the job
Leads teams and business relationships to plan, prioritize, and deliver Branded Card marketing and messaging campaigns, while managing performance, capacity, and delivery improvements.
What you'll do
- Lead an Execution Manager and project managers, supporting team development, capacity planning, and resource discussions.
- Serve as the primary contact for business segment leadership, coordinating campaign priorities, escalations, and continuous improvement.
- Report on portfolio performance and partner with platform teams to align technology roadmaps with marketing delivery needs.
What they ask for
- Bachelor’s Degree, Military experience, or at least 10 years of commensurate work experience
- At least 5 Years of Account Executive, Customer Success, Operations, or Project Management experience
- At least 3 years of People Management experience
Nice to have
- Masters Degree or MBA
- 8+ years of Project Management or Process Management experience; 5+ years of People Management experience
Pay
$161,500 - $184,300 USD base salary (Riverwoods, IL); $161,500 - $184,300 USD base salary (Chicago, IL); $177,700 - $202,800 USD base salary (McLean, VA); $193,800 - $221,200 USD base salary (New York, NY); $161,500 - $184,300 USD base salary (Richmond, VA)
Tools
Agile, Scrum, JIRA
Model-written summary · the original posting is authoritative