Capital One
Senior Manager, Conversation Design (Product Design)
$182K–$250K
New York, NY +2 · Manager · Full-time · Posted Oct 16, 2026
- Location
- New York, NY
McLean, VA
Richmond, VA - Experience
- At least 6 years in content design, content strategy, or UX writing, and at least 6 years working with and contributing to an established design system. Preferred: at least 8 years in content design, content strategy, or UX writing; or at least 8 years collaborating with product, tech, and business partners.
- Visa sponsorship
- Capital One will not sponsor a new applicant for employment authorization for this position.
About the job
Lead conversational design for a Retail Bank AI agent, shaping its dialogue and customer journeys while guiding content design strategy and design teams.
What you'll do
- Create “golden dialogues” and map conversational journeys for natural, transparent AI interactions; train and monitor LLMs.
- Lead content design work and mentor designers, setting direction for craft, processes, and team development.
- Influence product strategy and align product, technology, and business partners around human-centered solutions.
What they ask for
- At least 6 years of experience with content design, content strategy, or UX writing.
- At least 6 years of experience working with and contributing to an established design system.
Nice to have
- At least 8 years of experience in content design, content strategy, or UX writing, or collaborating with product, tech, and business partners.
- Experience leading design projects or teams; proficiency in tools such as Figma; experience in heavily regulated, data-heavy problem spaces.
Pay
$200,700 - $229,100 USD base salary (McLean, VA); $219,000 - $249,900 USD base salary (New York, NY); $182,500 - $208,300 USD base salary (Richmond, VA)
Tools
LLMs, Figma
AI focus
Design the AI agent servicing experience, including dialogue design, conversational journey mapping, and training and monitoring LLMs.
Model-written summary · the original posting is authoritative