Capital One
Senior Manager, Product Management - Back Office Servicing Experiences
$182K–$250K
New York, NY +3 · Manager · Full-time · Posted Sep 30, 2026
- Location
- New York, NY
McLean, VA
Richmond, VA
Chicago, IL - Experience
- At least 4 years of Product Management experience is required with a bachelor's degree in any field; no years specified for the listed quantitative, Business, or Marketing degrees.
- Education
- Bachelor's or master's degree in a quantitative field, Business, or Marketing; alternatively, a bachelor's degree in any field and at least 4 years of Product Management experience.
- Visa sponsorship
- Capital One will not sponsor a new applicant for employment authorization for this position.
About the job
Leads product strategy and a team of product managers for regulatory and specialty back-office servicing, driving AI-enabled automation and improved customer and agent experiences.
What you'll do
- Lead and develop two product managers responsible for back-office servicing workflows.
- Set and deliver a multi-year roadmap using AI and cloud data to automate operations.
- Own servicing experiences and partner with Risk, Legal, Compliance, and Operations to ensure they are compliant and scalable.
What they ask for
- Currently hold, or be obtaining by the scheduled start date, a bachelor's or master's degree in a specified quantitative field, Business, or Marketing; alternatively, a bachelor's degree in any field and at least 4 years of Product Management experience.
Nice to have
- Experience translating business strategy and analysis into consumer-facing digital products.
Pay
Chicago, IL: $182,500 - $208,300 USD base salary; McLean, VA: $200,700 - $229,100 USD base salary; New York, NY: $219,000 - $249,900 USD base salary; Richmond, VA: $182,500 - $208,300 USD base salary
Tools
AI, cloud data
AI focus
Lead the shift to AI-driven automation, using AI and cloud data to replace routine manual agent work and automate back-office operations.
Model-written summary · the original posting is authoritative