Capital One
Senior Manager, Production Support - PULSE Network
$149K–$187K
Houston, TX +3 · Manager · Full-time · Posted Sep 22, 2026
- Location
- Houston, TX
Richmond, VA
McLean, VA
Plano, TX - Experience
- At least 2 years each in Process management, Project management, People management, and Relationship management; preferred: at least 5 years in these areas and Complex problem solving.
- Education
- Bachelor’s Degree or Military Experience.
- Visa sponsorship
- Capital One will not sponsor a new applicant for employment authorization for this position.
About the job
Leads PULSE Network’s round-the-clock production support team, overseeing operational monitoring, incident response, client servicing, and production-process governance.
What you'll do
- Lead a global 24x7x365 team and manage incident response, business impact analysis, and regulatory incident notifications.
- Monitor transaction health, operational stoplights, SLAs, and MTTD/MTTR; drive root cause analysis and process improvements.
- Maintain operational triggers and playbooks, coordinate change management, and ensure audit and governance compliance.
What they ask for
- Bachelor’s Degree or Military Experience.
- At least 2 years of experience in Process management.
- At least 2 years of experience in Project management.
- At least 2 years of experience in People management and Relationship management.
Nice to have
- Master’s Degree in a listed field, including Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems.
- Process Management (i.e. LEAN, Six Sigma), Compliance (i.e. CRCM, CIPP, etc.), Business Process Management experience; at least 5 years in listed management areas or complex problem solving.
Pay
Plano, TX: $149,000 - $170,000 USD annual base salary; McLean, VA: $163,900 - $187,100 USD annual base salary; Richmond, VA: $149,000 - $170,000 USD annual base salary; Houston, TX: $149,000 - $170,000 USD annual base salary
Model-written summary · the original posting is authoritative