Capital One
Senior Process Manager, Process Transformation
$149K–$187K
Richmond, VA +3 · Manager · Full-time · Posted Oct 26, 2026
- Location
- Richmond, VA
Charlotte, NC
McLean, VA
Plano, TX - Experience
- At least 5 years in process improvement, business transformation, or management consulting; at least 5 years managing projects and deliverables; at least 4 years of direct people management. Preferred: 6+ years leading enterprise-level process transformation programs in financial services; 3+ years with data mining and analytical software; 6+ years with Google Suite or Microsoft Office; 2+ years implementing AI-driven automation, LLMs, or enterprise digital transformation solutions.
- Education
- High School Diploma, GED, or equivalent certification; preferred Bachelor’s Degree or Military Experience.
- Visa sponsorship
- Will not sponsor a new applicant for employment authorization or provide immigration-related support.
About the job
Leads Commercial Bank process transformation portfolios, redesigning operations and managing a team to improve efficiency, mitigate risk, and enhance client experiences.
What you'll do
- Lead cross-functional transformation initiatives from scoping through implementation, handoff, and adoption.
- Manage, coach, and develop Process Associates and Managers; establish metrics and governance to track impact.
- Partner with executives on transformation priorities, business cases, strategic roadmaps, and change management.
What they ask for
- At least 5 years of experience in process improvement, business transformation, or management consulting.
- At least 5 years of experience managing projects and deliverables.
- At least 4 years of direct people management experience.
- High School Diploma, GED, or equivalent certification.
Nice to have
- Bachelor’s Degree or Military Experience; Six Sigma Certification, Lean, Change Management or Agile certification.
- Experience leading enterprise transformation programs, using analytical software or office suites, or implementing AI-driven automation, LLMs, or digital transformation solutions.
Pay
Charlotte, NC: $149,000 - $170,000 (base salary); McLean, VA: $163,900 - $187,100 (base salary); Plano, TX: $149,000 - $170,000 (base salary); Richmond, VA: $149,000 - $170,000 (base salary)
Tools
Lean, Six Sigma, design thinking, Minitab, Tableau, SQL, R, Snowflake
AI focus
Evaluates AI-driven automation, integrates AI-assisted workflows and generative AI tools, and may implement AI-driven automation or Large Language Models to modernize and automate processes.
Model-written summary · the original posting is authoritative