Capital One
Sr. Director, Card Servicing Operations (Hybrid)
$209K–$262K
McLean, VA +1 · Director · Full-time · Posted Oct 27, 2026
- Location
- McLean, VA
Richmond, VA - Experience
- At least 8 years in operations and people management; at least 5 years in process management, project management, or operational transformation, and at least 5 years overseeing regulatory requirements, compliance, or risk management. Preferred: 10+ years of large-scale people management and 10+ years of financial services or servicing operations experience.
- Education
- Bachelor's Degree or military experience
- Visa sponsorship
- Will not sponsor a new applicant for employment authorization or offer immigration-related support.
About the job
Leads large-scale, multi-channel card servicing operations, driving customer experience, efficiency, workforce performance, strategic transformation, and risk controls.
What you'll do
- Oversee servicing operations for approximately 1,500–2,000 associates across locations and channels, managing customer-facing and back-office work.
- Improve operational results and customer experience through process simplification, automation, technology adoption, and cross-functional initiatives.
- Lead organizational culture and talent development while managing operational, financial, regulatory, and reputational risks.
What they ask for
- Bachelor's Degree or military experience
- At least 8 years of operations experience in high-volume production or customer servicing environments
- At least 8 years of people management experience leading multi-tiered operational teams
- At least 5 years of process management, project management, or operational transformation experience; at least 5 years overseeing regulatory requirements, compliance, or risk management
Nice to have
- Master’s Degree; 10+ years leading large-scale organizations (1,000+ associates) across multiple locations
- 10+ years of financial services or servicing operations experience; Scaled Agile, Lean, PMP, or Six Sigma certification
Pay
$229,700 - $262,100 USD base salary (McLean, VA); $208,800 - $238,300 USD base salary (Richmond, VA)
Model-written summary · the original posting is authoritative