Capital One
Sr. Director, Product Management - Associate Experience: Support Innovation
$245K–$336K
Chicago, IL +3 · Director · Full-time · Posted Oct 27, 2026
- Location
- Chicago, IL
Richmond, VA
McLean, VA
New York, NY - Experience
- At least 7 years of Product Management experience.
- Education
- Bachelor's degree in any field.
- Visa sponsorship
- Capital One will not sponsor a new applicant for employment authorization for this position.
About the job
Leads the Support Innovation product domain, using AI and emerging technologies to improve IT support experiences for Capital One employees.
What you'll do
- Set the strategy, vision, and roadmap for Support Innovation.
- Lead product managers and design partners.
- Partner with engineering, design, and cross-functional leaders to deliver intuitive support experiences.
What they ask for
- Bachelor's degree in any field.
- At least 7 years of Product Management experience.
Nice to have
- Experience translating business strategy and analysis into consumer-facing digital products.
Pay
$269,600 - $307,700 USD base salary (McLean, VA); $245,100 - $279,800 USD base salary (Richmond, VA); $294,100 - $335,700 USD base salary (New York, NY); $245,100 - $279,800 USD base salary (Chicago, IL)
Tools
AI
AI focus
Leverage AI and emerging technologies to revolutionize the IT support experience for the workforce.
Model-written summary · the original posting is authoritative