Cartesia
Technical Account Manager
$220K–$280K
*HQ - San Francisco, CA · On-site · Manager · Full-time · Posted Apr 21, 2026
- Experience
- 6+ years; related customer-facing technical roles are accepted.
- Visa sponsorship
- Visa sponsorship support is available and assessed case by case; sponsorship is not guaranteed and depends on the role and location.
About the job
Own enterprise customers’ technical relationship after contract, leading implementation and go-live, resolving issues, maintaining account health, and supporting usage growth and expansion.
What you'll do
- Manage end-to-end customer onboarding and implementation, including success criteria, rollout planning, and launch stabilization.
- Triage technical issues and coordinate with internal teams to resolve them; translate customer needs into clear documentation and product feedback.
- Monitor account health and drive consumption, retention, and expansion while developing repeatable TAM processes.
What they ask for
- 6+ years in technical account management, customer success, solutions engineering, or a related customer-facing technical role at a high-growth B2B company.
- Ability to read API documentation, understand system architecture, and triage integration issues.
- Ability to manage complex multi-stakeholder accounts and lead implementations end-to-end.
- Strong problem-scoping, communication, commercial awareness, and ownership; fluent with AI agents and tools.
Nice to have
- Experience in voice AI, real-time audio/video, or telephony infrastructure; infrastructure, developer tools, or API-first products.
- Experience in revenue-driving technical account management or scaling customer operations through growth stages.
Pay
$220K – $280K (base salary)
Tools
AI agents, API
AI focus
Use AI agents and tools to manage account load, automate status tracking, and focus on judgment-intensive work.
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