Casa
Operations Manager (Austin, TX)
$95K–$125K
Austin · Hybrid · Manager · Full-time · Posted Oct 2, 2026
- Experience
- 5+ years in relevant operations or similar environments; at least 2–3 years of people management.
About the job
Leads Casa’s Austin home-services operation, overseeing service delivery, vendor networks, operational systems, and customer issue resolution.
What you'll do
- Own strategy and service delivery across handymen, concierge, and vendor partners.
- Build systems and dashboards to monitor and improve service completion, quality, costs, productivity, and customer satisfaction.
- Recruit and manage local vendors, improve processes, and respond to service failures and property damage incidents.
What they ask for
- 5+ years of experience in operations, marketplaces, logistics, field services, or a similarly fast-moving, metrics-driven environment.
- At least 2–3 years of people management, including running operations through frontline managers or leads.
- Demonstrated measurable results in a complex, real-world operational environment.
- Comfortable being available for time-sensitive issues, including some evenings, weekends, and holidays.
Nice to have
- Experience launching a new market or leading a similar field operations team.
- Experience in home services, skilled trades, or managing contractor and vendor networks.
Pay
$95,000 - $125,000 USD base salary
Model-written summary · the original posting is authoritative