Castelion
Manager, IT Service Desk
Torrance, CA +1 · Manager · Full-time · Posted Oct 13, 2026
- Location
- Torrance, CA
19951 Mariner Ave, Torance, CA 90503 - Experience
- 3-5+ years in an IT support supervisor, lead, or managerial role.
- Visa sponsorship
- The role requires access to export-controlled information; employment is contingent on being able to access all applicable information without additional export licensing. If designated, employment may also depend on obtaining and maintaining required U.S. Government security clearance or authorization and meeting applicable citizenship or other eligibility requirements.
About the job
Manages frontline IT service desk support for local and remote teams, leading technicians, resolving end-user issues, and improving support processes.
What you'll do
- Coordinate and oversee timely, professional troubleshooting and resolution of end-user support tickets, including incident response and communications.
- Lead and mentor a multi-site IT technician team; ensure support cases and knowledge-base articles are documented.
- Improve service desk processes and end-user experience; establish hypercare procedures and provide occasional onsite support at other sites.
What they ask for
- 3-5+ years in an IT support supervisor, lead, or managerial role.
- Experience supporting engineering companies, DoD contractors, or fast-paced, startup-like environments.
- Experience defining, tracking, and reporting practical SLAs and metrics.
- Familiarity with device management, asset inventory, basic networking, onboarding/offboarding, and troubleshooting Windows/Linux, mobile, VPN, and enterprise software.
Nice to have
- Experience with cybersecurity compliance requirements such as CUI, ITAR, or NIST 800-171.
- Eligibility for clearance.
Tools
Microsoft Intune, Windows, Linux, VPN, Office 365
Model-written summary · the original posting is authoritative