Associate Customer Success Specialist

What you'll do

• Deliver onboarding, training, workshops, demonstrations, and ongoing support for Catapult and Perch products.
• Analyze and interpret wearable and Perch data, providing sport science insights and recommendations to customers and internal teams.
• Manage customer needs and feedback, coordinating with internal teams and identifying adoption risks, retention needs, and growth opportunities.

What they ask for

• 1+ year of experience in an elite or high-performance sporting environment, with hands-on Catapult wearable technology experience within team sports.
• Bachelor’s degree in Exercise and Sport Science, Sports Performance, Strength & Conditioning, or a related field.
• Foundational understanding of athlete monitoring technologies, including GPS and inertial sensors, and strength and performance technologies such as Perch.
• Ability to analyze, interpret, and communicate Catapult and Perch data; proficiency with Microsoft Excel and/or Google Sheets.

Nice to have

• Experience with Power BI or Tableau is an asset.

Pay

$40,000 - $94,400 per year (target total compensation, inclusive of base salary and target incentive plan)

Tools

Catapult wearable technology, Perch, GPS, inertial sensors, Microsoft Excel, Google Sheets, Power BI, Tableau

AI focus

The role supports customers using Catapult’s AI insights; no specific AI development or implementation work is described.