Catapult
Product Support Technician
$48K–$72K
Wilmington, MA +1 · Full-time · Posted Sep 1, 2026
- Location
- Wilmington, MA
181 Ballardvale St, Wilmington, MA 01887, United States - Experience
- 1-2 years of technical support experience preferred.
- Education
- Associate degree in Computer Science, IT, sports science, or equivalent experience in a related field preferred.
About the job
Provides first-line technical support, training, and issue resolution for Catapult’s video platform customers worldwide.
What you'll do
- Support clients by phone, email, and live chat; coordinate software installation and hardware troubleshooting, and retain ownership of issues through resolution.
- Deliver remote product training, create help-center content, and validate software features and support processes.
- Record and prioritize support requests, escalate issues when needed, and collaborate with global support and engineering teams.
What they ask for
- Willingness to go above and beyond for customers.
- Written and verbal communication skills.
- Troubleshooting experience with PC or Mac systems.
- Ability to work extended hours and weekends.
Nice to have
- Experience using coaching video solutions such as Thunder, Focus, Vision, and/or MatchTracker; 1-2 years of technical support experience.
- Associate degree in Computer Science, IT, sports science, or equivalent experience in a related field; experience with Salesforce or Zendesk.
Pay
$48,300 to $72,450 per year (USD, total compensation; inclusive of base salary and target incentive plan)
Tools
Thunder, Focus, Vision, MatchTracker, Salesforce, Zendesk, Remote Software
Model-written summary · the original posting is authoritative