Cato Networks
Customer Success Manager
$140K–$180K
Chicago, Illinois, United States +4 · Manager · Full-time · Posted Oct 12, 2026
- Location
- Chicago, Illinois, United States
Dallas, Texas, United States
Kansas City, Missouri, United States
Minneapolis, Minnesota, United States
USA - Experience
- 4+ years, ideally in a Customer Success role at a high-growth SaaS software, technology vendor, or Cybersecurity company.
About the job
Guides assigned customers from deployment through renewal, driving adoption, account growth, and value from Cato’s technology.
What you'll do
- Manage account health and help customers realize the value of their investment.
- Build relationships with customer stakeholders and Cato teams.
- Lead post-sales activities, including QBRs, adoption assessments, renewals, and upsells.
What they ask for
- Experience in commercial negotiations and technical escalations.
- Experience with networking or security software solutions.
- Strong customer communication, presentation, listening, and stakeholder-influence skills.
- Ability to travel up to 25% of the time.
Nice to have
- Customer Success experience at a high-growth SaaS company, technology vendor, or cybersecurity company.
- Hands-on experience in networking or security domains such as Routing, Switching, SD-WAN, Firewalls, or Identity Management.
Pay
$140,000 - $180,000 (total compensation)
Tools
Routing, BGP, EIGRP, Switching, SD-WAN, Firewalls, Proxy, TCP
Model-written summary · the original posting is authoritative