Cato Networks
Product Support T2 Engineer
$84K–$104K
USA · Full-time · Posted Sep 10, 2026
- Experience
- No years specified.
About the job
Provides post-sales technical support to customers, resolving complex network and security issues and coordinating with internal teams to improve customer outcomes.
What you'll do
- Own customer issues through troubleshooting and resolution, advocating for customers with Engineering, CS/PS, and Product Management.
- Mentor support engineers and contribute to support knowledge articles and global support services.
- Monitor customer status, understand business needs, and align them with Cato’s solutions.
What they ask for
- Support Engineer background in web, network, or information-security companies (required).
- Strong networking skills, including TCP/IP, firewalls, and proxy servers (required).
- Strong troubleshooting ability and willingness to investigate complex problems in production environments (required).
- Experience with a Cloud or SaaS technology provider; familiarity with VPNs, IPSec, and security protocols and standards.
Pay
$84,000 - $104,000 (total compensation)
Tools
TCP/IP, Firewalls, proxy servers, VPNs, IPSec
Model-written summary · the original posting is authoritative