Cato Networks
Product Support T3 Engineer
USA · Full-time · Posted Oct 30, 2026
About the job
Provides post-sales technical support to customers, resolving complex network and security issues while coordinating across teams and improving support services.
What you'll do
- Own customer issues through troubleshooting and resolution, and mentor support engineers.
- Work with Engineering, CS/PS, and Product Management as a customer advocate; advise customers and track their status and needs.
- Contribute knowledge articles and help build and improve Global Support Services.
What they ask for
- Support engineering background at a web, network, or information-security company (required).
- Strong networking skills, including TCP/IP, firewalls, and proxy servers (required).
- Strong troubleshooting ability and willingness to investigate complex problems in production environments (required).
- Experience with a Cloud or SaaS technology provider.
Nice to have
- Familiarity with VPNs, IPSec, security protocols, and standards.
Tools
TCP/IP, Firewalls, proxy servers, VPNs, IPSec
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