CGS Federal (Contact Government Services)
Bilingual Customer Service Representative
$40K–$45K
Indianapolis, IN · On-site · Full-time · Posted Apr 16, 2026
- Experience
- Minimum of two (2) years in customer service, call center, or contact center work.
- Education
- High School diploma or General Educational Development (GED) certificate.
About the job
Responds to public inquiries about housing and FHA mortgages by phone and email, using established guidance and recording interactions.
What you'll do
- Answer calls and emails from the public about housing and FHA mortgages.
- Use a knowledge base and standard operating procedures to respond to customer requests.
- Document communications in a database.
What they ask for
- Fluent in English and Spanish, both written and verbal.
- High school diploma or GED certificate.
- At least two years of customer service, call center, or contact center work history.
- Ability to obtain a Public Trust Security clearance, including a credit check and background investigation.
Nice to have
- Call center (omnichannel) background.
- Keyboarding proficiency of at least 40 words per minute.
Pay
USD 40,000–45,000 per year (base salary)
Tools
knowledge base, database, content management system
Model-written summary · the original posting is authoritative