CGS Federal (Contact Government Services)
Bilingual Customer Service Representative
$40K–$45K
Albuquerque, NM · On-site · Full-time · Posted Apr 16, 2026
- Experience
- Minimum of two years in customer service, call center, or contact center work.
- Education
- High School diploma or General Educational Development (GED) certificate.
About the job
Responds to public inquiries about housing and FHA mortgages for a federal agency, using established guidance and documenting communications.
What you'll do
- Respond to public calls and emails about housing and FHA mortgages.
- Use a knowledge base and standard operating procedures to answer customer requests.
- Document communications in a database.
What they ask for
- Full fluency in written and spoken English and Spanish.
- High School diploma or GED certificate.
- At least two years of customer service, call center, or contact center work history.
- Ability to obtain a Public Trust Security clearance, including a credit check and background investigation.
Nice to have
- Ability to follow policies, procedures, and regulations.
- Call Center (omnichannel) background.
Pay
USD 40,000–45,000 per-year-salary (base salary)
Tools
knowledge base, database, content management system
Model-written summary · the original posting is authoritative