CGS Federal (Contact Government Services)
Customer Service Representative
Indianapolis, IN · On-site · Full-time · Posted Mar 9, 2026
- Education
- High school diploma or General Educational Development (GED) certificate.
About the job
Provides public-facing customer support for a federal agency by responding to calls and emails, using established guidance, and recording communications.
What you'll do
- Respond to calls and emails from the public.
- Use a knowledge base and standard operating procedures to answer customer requests.
- Document communications in a database.
What they ask for
- Fully fluent in English and/or Spanish, written and verbal.
- High school diploma or GED certificate.
- Ability to obtain a Public Trust Security clearance, including a credit check and background investigation.
Nice to have
- Call center (omnichannel) background.
- Keyboarding proficiency of at least 40 words per minute.
Pay
USD 15–16 per hour (base salary)
Tools
knowledge base, database, content management system
Model-written summary · the original posting is authoritative