CGS Federal (Contact Government Services)
Customer Service Representative
Albuquerque, NM +1 · Remote · Full-time · Posted Mar 9, 2026
- Location
- Albuquerque, NM
Remote - Education
- High school diploma or General Educational Development (GED) certificate.
About the job
Handle public inquiries for a federal agency by phone and email, using established guidance and documenting interactions.
What you'll do
- Reply to calls and emails from the public.
- Use a knowledge base and standard operating procedures to answer customer requests.
- Document communications in a database.
What they ask for
- Be fully fluent in English and/or Spanish, both written and verbal.
- Have a high school diploma or GED certificate.
- Be able to obtain a Public Trust Security clearance, including a credit check and background investigation.
Nice to have
- Call center (omnichannel) background.
- Keyboarding proficiency of at least 40 words per minute.
Pay
USD 15–16 per hour (base salary)
Model-written summary · the original posting is authoritative