CGS Federal (Contact Government Services)
Customer Service Representative
Remote · Remote · Full-time · Posted Mar 9, 2026
- Education
- High School diploma or General Educational Development (GED) certificate
About the job
Responds to public inquiries for a Federal agency by phone and email, using standard procedures and documenting interactions.
What you'll do
- Reply to calls and emails from the public.
- Use a knowledge base and follow standard operating procedures to answer customer requests.
- Document communications in a database.
What they ask for
- Fully fluent in English and/or Spanish, written and verbal.
- High School diploma or GED certificate.
- Ability to obtain a Public Trust Security clearance, including a credit check and background investigation.
Nice to have
- Call Center (omnichannel) background is a plus.
- Keyboarding proficiency of at least 40 words per minute.
Pay
USD 15–16 per hour (base salary)
Tools
knowledge base, database, content management system
Model-written summary · the original posting is authoritative