CGS Federal (Contact Government Services)
Customer Service Representative
Charleston, WV +1 · Remote · Full-time · Posted Mar 9, 2026
- Location
- Charleston, WV
Remote - Education
- High school diploma or GED certificate.
About the job
Handles public customer inquiries for a Federal agency by phone and email, using approved information and procedures and recording interactions in a database.
What you'll do
- Respond to calls and emails from the public.
- Use a knowledge base and standard operating procedures to answer customer requests.
- Document communications in a database.
What they ask for
- Fluency in English and/or Spanish, written and verbal.
- High school diploma or GED certificate.
- Ability to obtain a Public Trust Security clearance, including a credit check and background investigation.
Nice to have
- Call center (omnichannel) experience is a plus.
- Keyboarding proficiency of at least 40 words per minute.
Pay
USD 15–16 per hour (per-hour-wage)
Tools
knowledge base, database, content management system
Model-written summary · the original posting is authoritative