CGS Federal (Contact Government Services)
Customer Service Representative
Frankfort, KY +1 · Remote · Full-time · Posted Mar 9, 2026
- Location
- Frankfort, KY
Remote - Education
- High school diploma or GED certificate.
About the job
Provides public-facing customer support for a Federal agency by responding to calls and emails, using documented procedures, and recording interactions.
What you'll do
- Reply to calls and emails from the public and answer requests using a knowledge base and standard operating procedures.
- Document customer communications in a database.
What they ask for
- Fluency in English and/or Spanish, written and verbal.
- High school diploma or GED certificate.
- Ability to obtain a Public Trust Security clearance, including a credit check and background investigation.
Nice to have
- Call center (omnichannel) background.
- Keyboarding proficiency of at least 40 words per minute.
Pay
USD 15–16 per hour (base salary)
Tools
Knowledge base, database, content management system
Model-written summary · the original posting is authoritative