CGS Federal (Contact Government Services)
FHA Mortgage Origination Representative
$37K–$42K
Tampa, FL +1 · Remote · Full-time · Posted Mar 13, 2026
- Location
- Tampa, FL
Remote - Experience
- At least two years working with FHA loans plus an additional year of customer service or contact center experience, or at least three years of loan origination with conventional and/or other government-backed loans.
- Education
- High School diploma or GED.
About the job
Handles calls and emails from the mortgage lending industry and the public, providing information on FHA guidelines and procedures and documenting interactions.
What you'll do
- Answer customer questions about FHA guidelines and procedures across calls and email.
- Use mortgage knowledge and a knowledge database to find answers and respond to requests.
- Follow standard operating procedures, document contacts in a database, and stay current on FHA processes.
What they ask for
- Navigate multiple computer systems, applications, and search tools.
- Strong verbal and written communication, time management, and dependability.
- High School diploma or GED.
- At least two years working with FHA loans plus one additional year of customer service or contact center experience, or at least three years of loan origination with conventional and/or other government-backed loans.
Nice to have
- Omnichannel contact center experience.
- Bilingual Spanish/English verbal and written skills; FHA knowledge or experience.
Pay
USD 37,000–42,000 per-year-salary (base salary)
Tools
Knowledge database, Computer systems, Applications, Search tools
Model-written summary · the original posting is authoritative