CGS Federal (Contact Government Services)
FHA Mortgage Origination Representative
$37K–$42K
Detroit, MI +1 · Remote · Full-time · Posted Mar 13, 2026
- Location
- Detroit, MI
Remote - Experience
- At least two years working with FHA loans plus an additional year of customer service or contact center background, or at least three years of loan origination with conventional loans and/or other government-backed loans.
- Education
- High School diploma or GED.
About the job
Provides customer support to the mortgage lending industry and public by answering questions about FHA guidelines and procedures through calls and email.
What you'll do
- Respond to calls and emails and locate answers using a knowledge database.
- Follow standard operating procedures and document contacts in a database.
- Keep current on FHA mortgage processes and procedures.
What they ask for
- Navigate multiple computer systems, applications, and search tools.
- Strong verbal and written communication, time management, and dependability.
- High School diploma or GED.
- At least two years working with FHA loans plus one year of customer service or contact center experience, or at least three years of loan origination with conventional and/or other government-backed loans.
Nice to have
- Omnichannel contact center experience.
- Bilingual Spanish/English verbal and written skills.
Pay
USD 37,000–42,000 per year (base salary)
Model-written summary · the original posting is authoritative