CGS Federal (Contact Government Services)
FHA Mortgage Origination Representative
$37K–$42K
Columbus, OH +1 · Remote · Full-time · Posted Mar 13, 2026
- Location
- Columbus, OH
Remote - Experience
- At least two years working with FHA loans plus an additional year of customer service or contact center background, or at least three years of loan origination working with conventional loans and/or other government-backed loans.
- Education
- High School diploma or GED.
About the job
Responds to calls and emails about FHA guidelines and procedures, using a knowledge database and documenting customer contacts.
What you'll do
- Answer calls and emails from the mortgage lending industry and the public about FHA guidelines and procedures.
- Use a knowledge database and search tools to find answers and respond to client requests.
- Follow standard operating procedures, document contacts in a database, and stay current on FHA processes.
What they ask for
- High School diploma or GED.
- At least two years working with FHA loans plus one additional year of customer service or contact center experience, or at least three years of loan origination with conventional and/or other government-backed loans.
- Ability to navigate multiple computer systems and applications and use search tools.
- Able to obtain a Public Trust Security clearance, including a credit check and background investigation.
Nice to have
- Contact Center experience (omnichannel).
- Bilingual (Spanish/English), verbal and written.
Pay
USD 37,000–42,000 per year base salary
Model-written summary · the original posting is authoritative