CGS Federal (Contact Government Services)
FHA Mortgage Origination Representative
$37K–$42K
Nashville, TN +1 · Remote · Full-time · Posted Mar 13, 2026
- Location
- Nashville, TN
Remote - Experience
- At least two years working with FHA loans plus an additional year of customer service or contact center background, or at least three years of loan origination with conventional and/or other government-backed loans.
- Education
- High School diploma or GED.
About the job
Respond to calls and emails from mortgage lenders and the public, providing information on FHA guidelines and procedures and documenting customer interactions.
What you'll do
- Answer calls and emails about FHA guidelines and procedures, using a knowledge database to find answers.
- Follow standard operating procedures and document contacts in a database.
- Keep current on FHA mortgage processes and procedures.
What they ask for
- Navigate multiple computer systems, applications, and search tools.
- Strong time management, dependability, and verbal and written communication skills.
- High School diploma or GED.
- At least two years working with FHA loans plus one year of customer service or contact center experience, or at least three years of loan origination with conventional and/or other government-backed loans.
Nice to have
- Omnichannel Contact Center experience.
- Bilingual Spanish/English verbal and written skills.
Pay
USD 37,000–42,000 per year base salary
Model-written summary · the original posting is authoritative