CGS Federal (Contact Government Services)
FHA Mortgage Origination Representative
$37K–$42K
Baltimore, MD +1 · Remote · Full-time · Posted Mar 13, 2026
- Location
- Baltimore, MD
Remote - Experience
- At least two years working with FHA loans plus an additional year of customer service or contact center background, or at least three years of loan origination working with conventional loans and/or other government-backed loans.
- Education
- High School diploma or GED.
About the job
Handles calls and emails from the mortgage lending industry and the public, providing information about FHA guidelines and procedures and documenting contacts.
What you'll do
- Answer customer calls and emails about FHA guidelines and procedures, using a knowledge database to find information.
- Follow standard operating procedures across topics, systems, and contact channels.
- Document customer contacts in a database and stay current on FHA mortgage processes and procedures.
What they ask for
- Navigate multiple computer systems, applications, and search tools.
- Strong verbal and written communication, time management, and dependability.
- High School diploma or GED.
- Either at least two years working with FHA loans plus one additional year of customer service or contact center experience, or at least three years of loan origination with conventional and/or other government-backed loans; able to obtain a Public Trust Security clearance.
Nice to have
- Omnichannel Contact Center experience.
- Bilingual Spanish/English verbal and written skills; FHA knowledge/experience.
Pay
USD 37,000–42,000 per-year-salary (base salary)
Model-written summary · the original posting is authoritative