CGS Federal (Contact Government Services)
FHA Mortgage Origination Representative
$40K–$45K
Albuquerque, NM · On-site · Full-time · Posted Mar 13, 2026
- Experience
- At least two years working with FHA loans plus an additional year of customer service or contact center experience, or at least three years of loan origination with conventional and/or other government-backed loans.
- Education
- High School diploma or GED.
About the job
Provides customer support to mortgage lenders and the public by answering questions about FHA guidelines and procedures through calls and emails.
What you'll do
- Answer calls and emails about FHA guidelines and procedures, using a knowledge database to find answers.
- Follow standard operating procedures and document contacts in a database.
- Keep current on FHA mortgage processes and procedures.
What they ask for
- Navigate multiple computer systems, applications, and search tools.
- Strong verbal and written communication, time management, and dependability.
- High School diploma or GED.
- At least two years working with FHA loans plus one additional year in customer service or a contact center, or at least three years of loan origination with conventional and/or other government-backed loans.
Nice to have
- Omnichannel contact center experience.
- Bilingual Spanish/English verbal and written skills.
Pay
USD 40,000–45,000 per-year-salary (base salary)
Model-written summary · the original posting is authoritative