CGS Federal (Contact Government Services)
Records Management Specialist II
$45K–$65K
Boston, MA +3 · On-site · Full-time · Posted Mar 10, 2026
- Location
- Boston, MA
Remote
Hybrid
Philadelphia, PA
About the job
Provides records and administrative support for a large federal agency initiative, including managing records, assisting customers, and developing and delivering training.
What you'll do
- Organize, maintain, and retrieve records and data using electronic recordkeeping or document management systems.
- Provide customer service and support to users, resolving issues and communicating procedures.
- Design, write, and facilitate training materials or modules for colleagues or clients.
What they ask for
- Previous customer service experience focused on client satisfaction and support.
- Background in records or data management.
- Proficiency with current versions of Microsoft Windows and related applications, such as Microsoft Office Suite.
- Experience with electronic recordkeeping systems or document management platforms and with designing, writing, and facilitating training.
Nice to have
- College Degree
Pay
USD 45,000–65,000 (per-year-salary), base salary
Tools
Microsoft Windows, Microsoft Office Suite
Model-written summary · the original posting is authoritative