CGS Federal (Contact Government Services)
Senior Help Desk Technician
$40K–$80K
Los Angeles, CA +3 · Hybrid · Senior · Full-time · Posted Mar 6, 2026
- Location
- Los Angeles, CA
San Francisco, CA
Hybrid
Remote - Experience
- One year or more in Adobe Connect or related online meeting center setup.
About the job
Provides Level 1 and 2 help desk support to EOUSA end users, including troubleshooting, account and equipment administration, user training, and meeting-room and online-meeting support.
What you'll do
- Support user accounts, file servers, backups, software, hardware, handheld devices, and remote users; document and track IT tickets and inventories.
- Train users, create procedural documentation and reports, and provide ITIL-based service reporting and process support.
- Set up and support conference and training rooms and online meetings, including audio-visual equipment and session monitoring or recording.
What they ask for
- At least one year of Adobe Connect or related online meeting center setup experience.
Nice to have
- ITIL Foundations certification
- Change Management experience
Pay
USD 40,000–80,000 per year (base salary)
Tools
ITIL, Adobe Connect, Microsoft Office
Model-written summary · the original posting is authoritative