CGS Federal (Contact Government Services)
Senior Help Desk Technician
$40K–$80K
Chantilly, VA +3 · Hybrid · Senior · Full-time · Posted Mar 6, 2026
- Location
- Chantilly, VA
Hybrid
Remote
Fairfax, VA - Experience
- One year or more of Adobe Connect or related online meeting center setup experience.
About the job
Provides Level 1 and 2 help desk support to EOUSA end users, including technical troubleshooting, account and device support, training, ticket documentation, and meeting-room technology assistance.
What you'll do
- Support users with hardware, software, accounts, files, backups, remote access, and handheld devices; install and troubleshoot equipment and applications.
- Manage IT tickets, account-management records, inventories, reports, and procedural documentation; apply ITIL practices.
- Train end users and set up and support conference rooms and online meetings, including audio/video equipment and Adobe Connect.
What they ask for
- At least one year of Adobe Connect or related online meeting center setup experience.
Nice to have
- ITIL Foundations certification
- Change Management experience; active DOD clearance of Level 6 Public Trust or above
Pay
USD 40,000–80,000 per-year-salary (base salary)
Tools
ITIL, Adobe Connect, Microsoft Office
Model-written summary · the original posting is authoritative