CGS Federal (Contact Government Services)
Senior Help Desk Technician
$40K–$80K
Boston, MA +3 · Hybrid · Senior · Full-time · Posted Mar 6, 2026
- Location
- Boston, MA
Hybrid
Remote
Philadelphia, PA - Experience
- One year or more of Adobe Connect or related online meeting center setup experience.
About the job
Provides Level 1 and 2 help desk support to EOUSA end users, including technical troubleshooting, account and device support, training, and meeting-room technology assistance.
What you'll do
- Troubleshoot and support user accounts, email, software, hardware, file servers, backups, handheld devices, and remote users.
- Manage IT tickets, inventories, account-management records, reports, and procedural documentation using ITIL practices.
- Set up and support conference and training rooms and online meetings, including audio/video equipment and session operations.
What they ask for
- At least one year of Adobe Connect or related online meeting center setup experience.
Nice to have
- ITIL Foundations certification
- Change Management experience; active DOD clearance of Level 6 Public Trust or above
Pay
USD 40,000–80,000 per-year-salary (base salary)
Tools
Adobe Connect, ITIL, Microsoft Office
Model-written summary · the original posting is authoritative