CGS Federal (Contact Government Services)
Senior Help Desk Technician
$40K–$80K
Baltimore, MD +3 · Hybrid · Senior · Full-time · Posted Mar 6, 2026
- Location
- Baltimore, MD
Hybrid
Remote
Rockville, MD - Experience
- One year or more of Adobe Connect or related online meeting center setup experience.
About the job
Provides Level 1 and 2 help desk support to EOUSA end users, including technical troubleshooting, account and equipment administration, training, and meeting-room support.
What you'll do
- Troubleshoot and support user hardware, software, accounts, mailboxes, remote access, and handheld devices; record IT tickets and incident work logs using ITIL.
- Maintain IT inventories and account-management records, and produce status, service-level, and trend reports.
- Set up and support conference rooms and online meetings, including audio/video equipment and Adobe Connect sessions; train users and create procedural documentation.
What they ask for
- At least one year of Adobe Connect or related online meeting center setup experience.
Nice to have
- ITIL Foundations certification
- Change Management experience; active DOD clearance of Level 6 Public Trust or above
Pay
USD 40,000–80,000 (per-year-salary) (base salary)
Tools
ITIL, Adobe Connect, Microsoft Office
Model-written summary · the original posting is authoritative