CGS Federal (Contact Government Services)
Senior Help Desk Technician
$40K–$80K
Washington, DC +3 · Hybrid · Senior · Full-time · Posted Mar 6, 2026
- Location
- Washington, DC
Hybrid
Remote
Fairfax, VA - Experience
- One year or more Adobe Connect or related online meeting center setup experience.
About the job
Provides Level 1 and 2 help desk support to EOUSA end users, including user, device, software, and meeting-room support.
What you'll do
- Support user accounts, mailboxes, files, backups, hardware, software, and handheld devices; resolve help desk tickets.
- Set up and support conference and training rooms and online meetings, including audio/video equipment and meeting sessions.
- Maintain IT inventories, documentation, reports, and user account records; provide end-user training.
What they ask for
- One year or more of Adobe Connect or related online meeting center setup experience.
Nice to have
- ITIL Foundations certification
- Change Management experience
Pay
USD 40,000–80,000 per year (base salary)
Tools
Adobe Connect, ITIL, Microsoft Office
Model-written summary · the original posting is authoritative