CGS Federal (Contact Government Services)
Senior Help Desk Technician
$40K–$80K
Miami, FL +3 · Hybrid · Senior · Full-time · Posted Mar 6, 2026
- Location
- Miami, FL
Hybrid
Remote
Tampa, FL - Experience
- One year or more of Adobe Connect or related online meeting center set-up experience.
About the job
Provides Level 1 and 2 help desk support to EOUSA end users, covering IT systems, devices, user accounts, and meeting-room technology.
What you'll do
- Install, troubleshoot, and support hardware, software, file servers, user accounts, mailboxes, and handheld devices; assist remote users.
- Manage IT tickets and inventories, maintain account records, produce reports, and create procedural documentation and tracking tools.
- Set up and support conference and training rooms and online meetings, including audio/video equipment and Adobe Connect sessions.
What they ask for
- One year or more of Adobe Connect or related online meeting center set-up experience.
Nice to have
- ITIL Foundations certification
- Change Management experience; active DOD clearance of Level 6 Public Trust or above
Pay
USD 40,000–80,000 per-year-salary (base salary)
Tools
ITIL, Adobe Connect, Microsoft Office
Model-written summary · the original posting is authoritative