CGS Federal (Contact Government Services)
Senior Help Desk Technician
$40K–$80K
Chicago, IL +3 · Hybrid · Senior · Full-time · Posted Mar 6, 2026
- Location
- Chicago, IL
Hybrid
Remote
Detroit, MI - Experience
- One year or more of Adobe Connect or related online meeting center setup experience.
About the job
Provides Level 1 and 2 help desk support to EOUSA end users, including troubleshooting systems, managing IT assets and accounts, and supporting meeting and training technology.
What you'll do
- Troubleshoot user hardware and software issues; provide remote and desk-side support and training.
- Administer accounts, mailboxes, backups, file servers, IT tickets, inventories, reports, and procedural documentation.
- Set up and support conference rooms and online meetings, including audio/video equipment and Adobe Connect sessions.
What they ask for
- At least one year of Adobe Connect or related online meeting center setup experience.
Nice to have
- ITIL Foundations certification
- Change Management experience; active DOD clearance of Level 6 Public Trust or above
Pay
USD 40,000–80,000 per-year-salary; base salary
Tools
Adobe Connect, ITIL, Microsoft Office
Model-written summary · the original posting is authoritative