CGS Federal (Contact Government Services)
Senior Help Desk Technician
$40K–$80K
Dallas, TX +3 · Hybrid · Senior · Full-time · Posted Mar 6, 2026
- Location
- Dallas, TX
Hybrid
Remote
Austin, TX - Experience
- One year or more in Adobe Connect or related online meeting center setup.
About the job
Provides Level 1 and 2 help desk support to EOUSA users, including technical troubleshooting, account administration, end-user training, and meeting-room support.
What you'll do
- Troubleshoot user hardware, software, remote access, and handheld devices; administer user accounts and mailboxes.
- Record IT tickets, maintain inventories and account-management records, and produce status, service-level, and trend reports.
- Set up and support conference and training rooms and online meetings, including audio/video equipment and session recording.
What they ask for
- At least one year of Adobe Connect or related online meeting center setup experience.
Nice to have
- ITIL Foundations certification
- Change Management experience; active DOD clearance of Level 6 Public Trust or above
Pay
USD 40,000–80,000 (per-year-salary)
Tools
Adobe Connect, ITIL, Microsoft Office
Model-written summary · the original posting is authoritative