CGS Federal (Contact Government Services)
Senior Help Desk Technician
$40K–$80K
Atlanta, GA +3 · Hybrid · Senior · Full-time · Posted Mar 6, 2026
- Location
- Atlanta, GA
Hybrid
Remote
Charlotte, NC - Experience
- One year or more in Adobe Connect or related online meeting center setup.
About the job
Provides Level 1 and 2 help desk support to EOUSA users, including technical troubleshooting, account administration, end-user training, and meeting-room support.
What you'll do
- Support hardware, software, user accounts, mailboxes, file servers, backups, handheld devices, and remote users; document and manage IT tickets using ITIL.
- Train users, create procedural documentation, maintain IT inventories, and produce status, service-level, and trend reports.
- Set up and support conference rooms and online meetings, including audio/video equipment and meeting sessions.
What they ask for
- At least one year of Adobe Connect or related online meeting center setup experience.
Nice to have
- ITIL Foundations certification
- Change Management experience; active DOD clearance of Level 6 Public Trust or above
Pay
USD 40,000–80,000 per-year-salary (base salary)
Tools
ITIL, Adobe Connect, Microsoft Office
Model-written summary · the original posting is authoritative