CGS Federal (Contact Government Services)
Senior Help Desk Technician
$40K–$80K
New York, NY +3 · Hybrid · Senior · Full-time · Posted Mar 6, 2026
- Location
- New York, NY
Hybrid
Remote
Albany, NY - Experience
- One year or more of Adobe Connect or related online meeting center setup experience.
About the job
Provides Level 1 and 2 help desk support to EOUSA end users, including troubleshooting, account administration, training, IT inventory and meeting-room technology support.
What you'll do
- Install, configure, and troubleshoot hardware, software, accounts, mailboxes, handheld devices, and remote-user setups.
- Record and manage IT tickets, account forms, inventories, reports, and procedural documentation using ITIL practices.
- Support and facilitate conference-room and online meetings, including audio/video equipment setup and session monitoring.
What they ask for
- At least one year of Adobe Connect or related online meeting center setup experience.
Nice to have
- ITIL Foundations certification
- Change Management experience; active DOD clearance of Level 6 Public Trust or above
Pay
USD 40,000–80,000 per year base salary
Tools
Adobe Connect, ITIL, Microsoft Office
Model-written summary · the original posting is authoritative