CGS Federal (Contact Government Services)
Senior Help Desk Technician II
$108K–$156K
New York, NY +3 · Hybrid · Senior · Full-time · Posted Mar 6, 2026
- Location
- New York, NY
Hybrid
Remote
Albany, NY - Experience
- One year or more of Adobe Connect or related online meeting center set-up experience.
About the job
Provides Level 1 and 2 help desk support to EOUSA users, including IT troubleshooting, administration, training, inventory, and meeting-room and online-meeting support.
What you'll do
- Support users with software, hardware, accounts, mailboxes, backups, file servers, handheld devices, and remote access.
- Track IT tickets and inventories, maintain account-management records, and prepare reports and procedural documentation using ITIL practices.
- Set up and support conference and training rooms and online meetings, including audio, video, microphones, and recording.
What they ask for
- One year or more of Adobe Connect or related online meeting center set-up experience.
Nice to have
- ITIL Foundations certification.
- Change Management experience; active DOD clearance of Level 6 Public Trust or above.
Pay
USD 108,000–156,000 per year (base salary)
Tools
ITIL, Adobe Connect, Microsoft Office
Model-written summary · the original posting is authoritative