CGS Federal (Contact Government Services)
Senior Help Desk Technician II
$108K–$156K
Dallas, TX +3 · Hybrid · Senior · Full-time · Posted Mar 6, 2026
- Location
- Dallas, TX
Hybrid
Remote
Austin, TX - Experience
- One year or more of Adobe Connect or related online meeting center setup experience.
About the job
Provides Level 1 and 2 help desk support to EOUSA end users, including technical troubleshooting, account administration, user training, and meeting-room support.
What you'll do
- Install, maintain, and troubleshoot user hardware, software, accounts, mailboxes, remote access, and handheld devices.
- Manage IT tickets, inventories, account-management forms, reports, and procedural documentation using ITIL practices.
- Set up and support conference rooms and online meetings, including audio/video equipment and session operations.
What they ask for
- At least one year of Adobe Connect or related online meeting center setup experience.
Nice to have
- ITIL Foundations certification
- Change Management experience
Pay
USD 108,000–156,000 per-year-salary (base salary)
Tools
ITIL, Adobe Connect, Microsoft Office
Model-written summary · the original posting is authoritative