CGS Federal (Contact Government Services)
Senior Help Desk Technician II
$108K–$156K
Boston, MA +3 · Hybrid · Senior · Full-time · Posted Mar 6, 2026
- Location
- Boston, MA
Hybrid
Remote
Philadelphia, PA - Experience
- One year or more of Adobe Connect or related online meeting center setup experience.
About the job
Provides Level 1 and 2 help desk support to EOUSA users, including technical troubleshooting, account administration, end-user training, and meeting-room support.
What you'll do
- Support users with hardware and software, accounts and mailboxes, remote access, backups, file servers, and handheld devices.
- Record and manage IT tickets using ITIL, maintain inventories and account-management forms, and prepare reports and documentation.
- Set up and support conference rooms and online meetings, including audio/video equipment and Adobe Connect sessions.
What they ask for
- At least one year of Adobe Connect or related online meeting center setup experience.
Nice to have
- ITIL Foundations certification
- Change Management experience; active DOD clearance of Level 6 Public Trust or above
Pay
USD 108,000–156,000 base salary per year
Tools
ITIL, Adobe Connect, Microsoft Office
Model-written summary · the original posting is authoritative