CGS Federal (Contact Government Services)
Senior Help Desk Technician II
$108K–$156K
Baltimore, MD +3 · Hybrid · Senior · Full-time · Posted Mar 6, 2026
- Location
- Baltimore, MD
Hybrid
Remote
Rockville, MD - Experience
- One year or more in Adobe Connect or related online meeting center setup.
About the job
Provides Level 1 and 2 help desk support to EOUSA users, including technical troubleshooting, account and equipment administration, user training, and meeting-room support.
What you'll do
- Troubleshoot user hardware and software, remote access, handheld devices, and file server or account issues; document IT tickets and incidents using ITIL.
- Maintain IT inventories, account-management records, reports, and procedural documentation; train users on standard applications.
- Set up and support conference and training rooms and online meetings, including audio/video equipment and session operations.
What they ask for
- At least one year of Adobe Connect or related online meeting center setup experience.
Nice to have
- ITIL Foundations certification
- Change Management experience; active DOD clearance of Level 6 Public Trust or above
Pay
USD 108,000–156,000 per year, base salary
Tools
ITIL, Adobe Connect, Microsoft Office
Model-written summary · the original posting is authoritative