CGS Federal (Contact Government Services)
Senior Help Desk Technician II
$108K–$156K
Fairfax, VA +3 · Hybrid · Senior · Full-time · Posted Mar 6, 2026
- Location
- Fairfax, VA
Hybrid
Remote
Chantilly, VA - Experience
- One year or more of Adobe Connect or related online meeting center set-up experience.
About the job
Provides Level 1 and 2 help desk support to EOUSA end users, including technical troubleshooting, account administration, user training, and meeting-room support.
What you'll do
- Troubleshoot and support user hardware, software, accounts, remote access, and handheld devices; record and update IT tickets using ITIL.
- Maintain IT inventories, account-management records, reports, procedural documentation, and user training.
- Set up and support conference and training rooms, including audio/video equipment and online meeting sessions.
What they ask for
- At least one year of Adobe Connect or related online meeting center setup experience.
Nice to have
- ITIL Foundations certification
- Change Management experience; active DOD clearance of Level 6 Public Trust or above
Pay
USD 108,000–156,000 per-year-salary (base salary)
Tools
ITIL, Adobe Connect, Microsoft Office
Model-written summary · the original posting is authoritative