CGS Federal (Contact Government Services)
Senior Help Desk Technician II
$108K–$156K
Washington, DC +3 · Hybrid · Senior · Full-time · Posted Mar 6, 2026
- Location
- Washington, DC
Hybrid
Remote
Arlington, VA - Experience
- One year or more in Adobe Connect or related online meeting center setup.
About the job
Provides Level 1 and 2 help desk support to EOUSA end users, including troubleshooting, account and device administration, training, and meeting-room technology support.
What you'll do
- Support end users with hardware, software, accounts, mailboxes, backups, file servers, and handheld devices; record IT tickets using ITIL.
- Maintain IT inventories and account-management forms, prepare reports and documentation, and provide end-user training.
- Set up and support conference and training rooms and online meetings, including audio/video equipment and session operations.
What they ask for
- At least one year of Adobe Connect or related online meeting center setup experience.
Nice to have
- ITIL Foundations certification
- Change Management experience; active DOD clearance of Level 6 Public Trust or above
Pay
USD 108,000–156,000 per-year-salary (base salary)
Tools
ITIL, Adobe Connect, Microsoft Office
Model-written summary · the original posting is authoritative