CGS Federal (Contact Government Services)
Senior Help Desk Technician II
$108K–$156K
Chicago, IL +3 · Hybrid · Senior · Full-time · Posted Mar 6, 2026
- Location
- Chicago, IL
Hybrid
Remote
Detroit, MI - Experience
- One year or more of Adobe Connect or related online meeting center setup experience.
About the job
Provides Level 1 and 2 help desk support to EOUSA end users, including user and device support, meeting-room technology, and IT service documentation.
What you'll do
- Troubleshoot end-user software, hardware, accounts, remote access, and handheld devices; provide training and support.
- Set up and support conference and training rooms and online meetings, including audio/video equipment and session operations.
- Maintain IT tickets, inventories, reports, account-management records, and procedural documentation using ITIL practices.
What they ask for
- At least one year of Adobe Connect or related online meeting center setup experience.
Nice to have
- ITIL Foundations certification
- Change Management experience; active DOD clearance of Level 6 Public Trust or above
Pay
USD 108,000–156,000 per year base salary
Tools
ITIL, Adobe Connect, Microsoft Office
Model-written summary · the original posting is authoritative