CGS Federal (Contact Government Services)
Senior Help Desk Technician II
$108K–$156K
Miami, FL +3 · Hybrid · Senior · Full-time · Posted Mar 6, 2026
- Location
- Miami, FL
Hybrid
Remote
Tampa, FL - Experience
- One year or more of Adobe Connect or related online meeting center set-up experience.
About the job
Provides Level 1 and 2 help desk support to EOUSA users, including technical troubleshooting, account administration, user training, IT asset tracking, and meeting-room support.
What you'll do
- Support users with hardware, software, accounts, mailboxes, remote access, handheld devices, backups, and file servers; document and manage tickets using ITIL.
- Train end users, create procedures and tracking records, maintain IT inventories, and produce status, service-level, and trend reports.
- Set up and support conference and training rooms and online meetings, including audio/video equipment and Adobe Connect sessions.
What they ask for
- At least one year of Adobe Connect or related online meeting center setup experience.
Nice to have
- ITIL Foundations certification
- Change Management experience; active DOD clearance of Level 6 Public Trust or above is also listed as advantageous.
Pay
USD 108,000–156,000 base salary per year
Tools
ITIL, Adobe Connect, Microsoft Office
Model-written summary · the original posting is authoritative