CGS Federal (Contact Government Services)
Senior Help Desk Technician II
$108K–$156K
Atlanta, GA +3 · Hybrid · Senior · Full-time · Posted Mar 6, 2026
- Location
- Atlanta, GA
Hybrid
Remote
Charlotte, NC - Experience
- One year or more of Adobe Connect or related online meeting center setup experience.
About the job
Provides Level 1 and 2 help desk support to EOUSA end users, including technical troubleshooting, account administration, training, and meeting-room support.
What you'll do
- Troubleshoot user hardware and software; administer accounts and mailboxes, support file servers and backups, and install or support devices and software.
- Record and update IT tickets using ITIL, maintain account-management forms and IT inventories, and prepare status, service-level, and trend reports.
- Train end users and set up and support conference rooms and online meetings, including audio and video equipment.
What they ask for
- At least one year of Adobe Connect or related online meeting center setup experience.
Nice to have
- ITIL Foundations certification
- Change Management experience
Pay
USD 108,000–156,000 per-year-salary (base salary)
Tools
ITIL, Adobe Connect, Microsoft Office
Model-written summary · the original posting is authoritative