CGS Federal (Contact Government Services)
Senior Help Desk Technician II
$108K–$156K
Los Angeles, CA +3 · Hybrid · Senior · Full-time · Posted Mar 6, 2026
- Location
- Los Angeles, CA
San Francisco, CA
Hybrid
Remote - Experience
- One year or more in Adobe Connect or related online meeting center setup.
About the job
Provides Level 1 and 2 help desk support to EOUSA users, including troubleshooting, account administration, end-user training, IT inventory and ticket management, and support for conference and online meeting systems.
What you'll do
- Install, troubleshoot, and support software, hardware, user accounts, mailboxes, file servers, backups, handheld devices, and remote users.
- Manage IT tickets and inventory; create documentation, reports, tracking tools, and account-management records.
- Train users and set up and support conference rooms and online meetings, including audiovisual equipment and Adobe Connect.
What they ask for
- One year or more of Adobe Connect or related online meeting center setup experience.
Nice to have
- ITIL Foundations certification
- Change Management experience; active DOD clearance of Level 6 Public Trust or above
Pay
USD 108,000–156,000 base salary
Tools
ITIL, Adobe Connect, Microsoft Office
Model-written summary · the original posting is authoritative